How are they doing this? It's safe to say there's very complex processes underway throughout these organizations. Lets start by looking at Franciscan Physicians Hospital and the efforts taking place in the hospital.
Franciscan Physicians Hospital has recently gone through a strategic hiring process to build a comprehensive, highly-skilled nursing structure. The structure was designed to ensure that all work taking place is being done under an umbrella of care and accountability. This structure includes a variety of nursing leaders, including:
- Five House Supervisors
- Nurse Manager
- Nurse Educator
- Director of Patient Services
- VP of Operations and Chief Nursing Officer
Hospital risk management and quality personnel recently finished the development and implementation of a discharge packet which takes into account the specifics of each patient's needs. The packet, which is broken down into easily navigable sections, is populated with the patient's specifics including diet, exercise, medicine and followup appointments.
Through the discharge packets patients are able to reference any information they need in one place, rather than searching through a variety of items. Once discharged the patient can relax knowing their care is still of the utmost importance to our physicians and staff.
Yet another advancement being made in the hospital is an implementation of the EPIC computer system, a process that will take several more months but will yield unprecedented results through streamlined workflow, simpler scheduling, enhanced customer service communications and more. Through EPIC we're continuing to bring convenience to you!
Franciscan Hammond Clinic is also improving the patient experience through the development of a Direct Admit Program. The program, formed in conjunction with Franciscan Physicians Hospital, allows patients to call the clinic at any time outside normal business hours and speak to a night staff nurse. The nurse will note the patient's symptoms and call a physician who can determine if the issue warrants a direct admit at the hospital. Through the program patients avoid emergency room waits and charges, ultimately improving their experience while getting them the care they need quickly.
Together hospital and clinic staff put forward creativity and dedication to the improvement of your care. Next time you need care, it's great to know that Franciscan Physicians Hospital and Franciscan Hammond Clinic are right here in Munster, ready to serve you and your loved ones!
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