WorkingWell on Journey to Baldrige Quality Award

WorkingWell, Franciscan Alliance's Northern Indiana Region network of occupational health care providers, recently received a High Level Bronze-Indiana State Malcolm Baldrige Award, which is a step toward qualifying to achieve the highly coveted Malcolm Baldrige National Quality Award.

The Bronze award recently was announced by The Partnership for Excellence, the Baldrige-based awards program for Indiana, Ohio and West Virginia. The group partners with organizations using the internationally based Baldrige Criteria for Performance Excellence.

Applicants are evaluated by an independent board of examiners in areas of work force focus, operations focus, leadership, strategic planning, customer focus, measurement, analysis and knowledge management, and results.

Tim Ross, WorkingWell regional administrative director, said the honor resulted from a team effort.

"I was humbled by how Franciscan Alliance Northern Indiana Region leaders pulled together to support WorkingWell staff to achieve this prestige award. This was a team effort by all."

He added, "The journey started with WorkingWell's National Association of Healthcare Providers certification, which laid the foundation to achieve our International Organization for Standardization certification for all five WorkingWell clinics. The Baldrige award is the latest in achievements that WorkingWell has accomplished in our quest for high quality standards."

Ross said the next step in the journey for the ultimate Baldrige award will be earning the tri-state-level honor, which is the next goal.

"We will utilize Baldrige criteria to continuously improve quality objectives to become the best occupational health clinics."

Ross also credited Moulay Alaoui, regional business transformation specialist, for providing information that matched WorkingWell processes to Baldrige criteria.

WorkingWell clinics are located in Crown Point, Hammond, Michigan City, Munster and Valparaiso. To learn more, visit workingwell.org.

About the Award
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the U.S. president. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce. Up to 18 awards may be given annually across six eligibility categories -- manufacturing, service, small business, education, health care, and nonprofit. As of 2010, 91 organizations had received the award.

The Baldrige National Quality Program and the associated award were established by the Malcolm Baldrige National Quality Improvement Act of 1987. The program and award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldrige’s 1987 death in a rodeo accident.

WorkingWell in Munster Opens at Franciscan Hammond Clinic

WorkingWell, the occupational health program of Franciscan Alliance's Northwest Indiana hospitals, has moved from its Franciscan Physicians Hospital location and is now open at the Franciscan Hammond Clinic Specialty Center, 7905 Calumet Ave.

The move was sparked by efforts to combine the forces of Franciscan Hammond Clinic's occupational medicine department with the WorkingWell entity. WorkingWell, a freestanding occupational health provider, is the only program of its kind to receive the designation of ISO 9001:2008 certification.  

The International Organization for Standardization is the world's largest developer and publisher of international standards, instituted in 162 countries. ISO 9001:2008 certification, which has been awarded WorkingWell, ensures the effectiveness of all documented processes, and the commitment to their use for every patient.

Aside from ISO 9001:2008 certification, the transition of the clinic's Occupations Medicine department into WorkingWell brings a host of benefits, says Tim Ross, regional director of WorkingWell.

"This move and merger allows growth opportunity to our program, along with having a board-certified occupational health provider on board for Munster and the surrounding communities. Further, a convenient location just south of 80/94 on Calumet Ave. brings centrality to those coming from any direction."

Patients of the Franciscan Hammond Clinic Occupational Medicine department will gain access to all five of the Northwest Indiana WorkingWell locations Jan. 3, when the new department location opens.

Richard Rodarte, M.D., a board-certified occupational health physician, has worked in the Franciscan Hammond Clinic Occupational Medicine department since November 2005.

"I am very eager for this transition, with WorkingWell bringing their broad scope of services and physician expertise to the Franciscan Hammond Clinic. The move provides extended daytime and after-hours coverage to the local business community."

Irene O’Neill, M.D., works at the current Franciscan Physicians Hospital location.

"I look forward to working with Dr. Rodarte and utilizing his knowledge and experience with occupational medicine. Being in a facility with many medical specialists will be a great resource."

The move is applauded by Gene Diamond, Franciscan Alliance Northern Indiana Region CEO.

"The merger of WorkingWell into Franciscan Hammond Clinic’s Occupational Medicine program benefits everyone. Our client companies benefit from the synergies created as two strong programs come together in one location to offer more services and additional expertise, while their employees benefit from what we believe will be quicker and easier access. We hope everyone agrees that the outcome is an even better program."

WorkingWell hours at Franciscan Hammond Clinic are 8 a.m. to 6 p.m. Monday through Friday. The new phone number is (219) 836-4690.

For more information, visit www.franciscanhammondclinic.com or www.workingwellsite.org.

WorkingWell Physician to Address Safety Conference at Blue Chip

Joins other industry leaders to bring safety to the forefront in discussing safety and industry topics at large-scale conference

Dr. Charles Mok, an occupational medicine specialist with Franciscan Alliance's WorkingWell program, will be among speakers at the Beyond Safety Conference and Expo Oct. 26 and 27 at Blue Chip Casino.

The conference and expo is the leading tradeshow in the industry, bring together key stake holders in all facets of safety.

Dr. Mok will address the role of acupuncture in treating work-related-injuries. Acupuncture can be used to treat acute pain, in addition to medication and other therapies. In cases where patients do not tolerate pain medications, acupuncture often decreases symptoms so that additional medication is not required. 

The lecture will begin with a brief synopsis of the history and fundamentals of acupuncture. It also will include a discussion of the indications for acupuncture and case presentations where acupuncture was used in work-related-injury treatment. 

"I am pleased to be a part of this program and to share information that can prove so helpful to those who are enduring pain," Mok said, adding, "I am thankful for the opportunity to be part of this educational program."

The second annual event will bring safety professionals and leaders together for a two-day program of education, networking and exhibitions. New this year is the opportunity for professionals to earn 1.2 Continuing Education Units, awarded by the American Society of Safety Engineers, by attending both days of the conference.

About Franciscan Alliance

Mishawka, Ind.-based Franciscan Alliance, which has 14 hospitals, is a leader in providing faith-based, integrated health care, using the latest technology, innovative procedures and the brightest, most compassionate people to serve patients in Indiana, Illinois and Michigan. It offers nationally recognized Centers of Health Care Excellence and more than 18,000 employees, including more than 600 physicians. For more than 135 years, Franciscan Alliance has had a mission to provide care for everyone, 2.9 million outpatients and more than 100,000 inpatients every year, regardless of ability to pay.

About Diversified Marketing Strategies

Diversified Marketing Strategies is an award-winning, full-service marketing, communications and public relations agency with more than 20 years of experience in the Midwest. The firm also publishes the award-winning Building Indiana magazine, the leading source of business and economic development news in the state of Indiana. The woman-owned and operated firm is headquartered in Crown Point, with other locations in Indianapolis and Fort Wayne. Visit www.3dms.com and www.buildingindiananews.com for more information.

All Franciscan Alliance WorkingWell Sites Achieve Worldwide Recognition

WorkingWell, the Occupational Health program of Franciscan Alliance's Northwest Indiana hospitals, reached a milestone recently when the last three of its five sites gained International Organization of Standardization certification.

WorkingWell's Hammond, Munster and Valparaiso locations recently joined their Crown Point and Michigan City counterparts in gaining the ISO 9001:2008 certification.

(Pictured: Rich Shelhamer, far right, national sales manager for Rosemont, Ill.-based Perry Johnson Registrars, displays the latest ISO certification award with Tom Gryzbek, center, president of Franciscan St. Margaret Health-Hammond and Dyer; and Tim Ross, Franciscan Alliance regional director of occupational/employee health.)

WorkingWell, a freestanding occupational health provider, is the only program of its kind to receive the designation.

ISO is the world's largest developer of international standards that have been instituted in 162 nations. For more than 65 years, ISO has been a leader in quality certifications for the steel and manufacturing industries. ISO certification assures a quality management system that provides a foundation of best practices, resulting in highest-quality care, improved outcomes and reduced errors for patients.

ISO certification follows a rigorous audit of an organization's quality management system. Quality goals are set, and when they are met, new goals are determined for a continuously improving quality system.

"Industry recognizes ISO as a global standard," said Tim Ross, Franciscan Alliance regional director of occupational/employee health. "Industry vendors are held to those standards, so why not hold occupational health to those standards? We are aligning ourselves with businesses; what better way to do that than to reach industry standards they understand." 

WorkingWell provides occupational health care services for all types of workers, including professional, industrial, police officers and firefighters.

Tom Gryzbek, president of Franciscan St. Margaret Health-Hammond and Dyer, was pleased to hear of the certification.

"Franciscan St. Margaret Health always strives to meet and exceed quality standards and metrics. The ability of our occupational medicine program to achieve this stellar recognition reflects the commitment to provide top-notch quality to the employees of the industrial clients we are privileged to serve," he said.

For more information on WorkingWell, visit: http://www.workingwellsite.org/.

WorkingWell Offers On-Site Health Clinic

WorkingWell, Franciscan Alliance's occupational health program, is focused on reducing healthcare costs and improving employee satisfaction at area businesses/companies throughout northwest Indiana, southeast Chicagoland and southwest Michigan. To go along with its full range of healthcare services, WorkingWell is now offering on-site health clinic to assist employers with job-related health needs.

Employee healthcare represents a major cost to employers. On-site health clinics can deliver significant cost savings to employers, particularly when they take an outsourced approach. The WorkingWell On-Site Health Clinic, supported by the integrated healthcare network of Franciscan Alliance, is your premier partner in implementing this innovative healthcare model.

Employer benefits of an on-site health clinic include:

• Lower employee health costs
• Increased workforce productivity
• Fewer lost workdays
• Healthier, more stable workforce
• Lower disability claims and costs
• Improved employee health outcomes
• Improved employee morale

Benefits for the employee include:

• Lower healthcare costs
• Convenient and timely access to healthcare
• Wellness and prevention programs
• Health education
• Integrated health record
• Franciscan Alliance healthcare network member

WorkingWell offers several different On-Site Health Clinic models specifically tailored to meet the needs of the business/organization. Call 866-552-WELL (9355) to learn more.

Visit WorkingWell online at http://www.workingwellsite.org/.