Volunteers receive Most Valuable Team award

Franciscan Physicians Hospital congratulates its volunteers as the winners of this quarter’s MVT (Most Valuable Team) award.

This award is a Service Excellence initiative to honor those who demonstrate outstanding team services. The award is determined by previous winners; last quarter, the Outpatient Surgery Team won the award and nominated the volunteers this quarter. The winners have their picture taken and are on display in a large award board in the main lobby.

From assisting patients in the hallways to answering phones, guiding family members to their loved ones in pre-op and recovery, and helping with hospitality, there is nothing that the FPH volunteers cannot do to brighten someone’s day and add a valuable piece to our health care puzzle. Their generous dedication to helping others Makes a Difference!

THANK YOU, Volunteers, for your outstanding service here at Franciscan Physicians Hospital and for winning the MVT Award.

To learn more about volunteer opportunities with Franciscan Physicians Hospital and Franciscan Alliance, visit FranciscanAlliance.org/volunteer.

Volunteers Give Help, Heart

Volunteers Glenda Bolton, Dorothy Alexander and Mimi Wadas
stand in the hospital’s outpatient surgery center.

"The greatest benefit is helping others. Doing something for others makes me feel better about myself," says Dorothy Alexander, a volunteer at Franciscan Physicians Hospital.

Alexander began volunteering in mid-February, hoping to meet other people. "I got to the point that I could no longer work and I had too much time on my hands. I called Mary Higgins and she set up the orientation for me to be a volunteer. I'm helping out twice a week and hoping I can be here more."

Higgins, director of mission services, kicked off the hospital's volunteer program, which has 42 members thus far, in February. "I'm very excited about the new volunteer program within our hospital. I have enrolled so many great and capable people who are highly motivated to provide assistance and be a part of our Franciscan team. They're helping create new ways to serve Munster and the Northwest Indiana community," states Higgins.

Volunteers provide a variety of essential services. A range of age, history and educational background bring numerous benefits to the hospital.

Glenda Bolton is among those who contribute. Bolton, who assists twice weekly at the hospital, is a retired sixth-grade school teacher from Cedar Lake. "I just retired from teaching and wanted to help out," Bolton says.

"As a teacher, I naturally enjoy the interaction and when I assist with patient escorting, I get the exercise I need. It’s really nice to help out and spend time with other people."

Benefits to volunteers don’t outweigh those received by the hospital. Since its inception, the volunteer program has offered the hospital numerous advantages. "Volunteers have been essential for us as patient representatives, greeters in the surgery lobby, transporters and information providers, among other various positions that are valuable to the operation of this facility," says Higgins.

Hospital president Barb Greene acknowledges the importance of each individual. "Within our facility, we've garnered a community of caring and devoted employees whose focus is solely on the patient and their care. Since February, our volunteer program has quickly melded into that community. My appreciation of these individuals is great and I look forward to the expansion of the program."

To join the volunteer program or for more information, call (219) 922-5897.

Hospital Seeking Adult Volunteers!

Franciscan Physicians Hospital, located at 701 Superior Ave., Munster, is seeking adult volunteers for its newly formed Volunteer Team.

The program, led by Mary Higgins, director of mission services, will give community members an additional outlet to join the hospital's mission and commitment to provide great patient care.

Barb Greene, president of Franciscan Physicians Hospital, states "We're so happy to have Mary Higgins on board with our leadership team. Mary comes to us with over 19 years of experience in overseeing the mission and volunteer programs at Franciscan St. Margaret Health."

Volunteers will be assisting with many of the services that contribute to the care and comfort of patients, among them escorting, greeting and other non-clinical tasks.

"I'm excited to invite volunteers into our facility," states Greene. "As we grow, it is imperative that we resume our mission programs, ensuring all who visit our facility see the rich culture of the Sisters of St. Francis."

Those interested in volunteering should contact Mary Higgins at (219) 922-5897, or by email at mary.higgins@franciscanalliance.org.