WorkingWell on Journey to Baldrige Quality Award

WorkingWell, Franciscan Alliance's Northern Indiana Region network of occupational health care providers, recently received a High Level Bronze-Indiana State Malcolm Baldrige Award, which is a step toward qualifying to achieve the highly coveted Malcolm Baldrige National Quality Award.

The Bronze award recently was announced by The Partnership for Excellence, the Baldrige-based awards program for Indiana, Ohio and West Virginia. The group partners with organizations using the internationally based Baldrige Criteria for Performance Excellence.

Applicants are evaluated by an independent board of examiners in areas of work force focus, operations focus, leadership, strategic planning, customer focus, measurement, analysis and knowledge management, and results.

Tim Ross, WorkingWell regional administrative director, said the honor resulted from a team effort.

"I was humbled by how Franciscan Alliance Northern Indiana Region leaders pulled together to support WorkingWell staff to achieve this prestige award. This was a team effort by all."

He added, "The journey started with WorkingWell's National Association of Healthcare Providers certification, which laid the foundation to achieve our International Organization for Standardization certification for all five WorkingWell clinics. The Baldrige award is the latest in achievements that WorkingWell has accomplished in our quest for high quality standards."

Ross said the next step in the journey for the ultimate Baldrige award will be earning the tri-state-level honor, which is the next goal.

"We will utilize Baldrige criteria to continuously improve quality objectives to become the best occupational health clinics."

Ross also credited Moulay Alaoui, regional business transformation specialist, for providing information that matched WorkingWell processes to Baldrige criteria.

WorkingWell clinics are located in Crown Point, Hammond, Michigan City, Munster and Valparaiso. To learn more, visit workingwell.org.

About the Award
The Malcolm Baldrige National Quality Award recognizes U.S. organizations in the business, health care, education, and nonprofit sectors for performance excellence. The Baldrige Award is the only formal recognition of the performance excellence of both public and private U.S. organizations given by the U.S. president. It is administered by the Baldrige Performance Excellence Program, which is based at and managed by the National Institute of Standards and Technology, an agency of the U.S. Department of Commerce. Up to 18 awards may be given annually across six eligibility categories -- manufacturing, service, small business, education, health care, and nonprofit. As of 2010, 91 organizations had received the award.

The Baldrige National Quality Program and the associated award were established by the Malcolm Baldrige National Quality Improvement Act of 1987. The program and award were named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration, from 1981 until Baldrige’s 1987 death in a rodeo accident.

Stroke Awareness Month: Remember to Act FAST

The acronym FAST is an easy way to remember signs of stroke and what to do if you think a stroke has occurred. However, it is important to always keep in mind that the most important thing to do is to immediately call 9-1-1 for emergency assistance.

FAST stands for:

• (F)ACE. Ask the person to smile. Check to see if one side of the face droops.
• (A)RMS. Ask the person to raise both arms. See if one arm drifts downward.
• (S)PEECH. Ask the person to repeat a simple sentence. Check to see if words are slurred and if the sentence is repeated correctly.
• (T)IME. If a person shows any of these symptoms, time is essential. It is important to get to the hospital as quickly as possible. Call 9-1-1. Act FAST.

The National Institute of Neurological Disorders and Stroke, part of the National Institutes of Health, offers up an award-winning video to build awareness about the signs of stroke and the need to call 911 to receive immediate medical treatment. The video includes information on stroke symptoms, treatment, and risk factors, and features medical experts, stroke patients and their families. Take a look:

Happy Nurses and Hospital Week!

In today's specialized world, we are often tempted to compartmentalize our lives, putting our professional interests in one corner and our spiritual concerns in another.

To Florence Nightingale - the founder of Nursing - fragmenting one's life in this way would have been unthinkable. Nightingale's life work of social action was her way of honoring God. As she put it, "My work is my must." She was and still is an icon of wholeness, an emblem of a united, integrated life. In fact, the integrity of her nursing practice depended on this holistic approach.

In 1875, Mother Maria Theresia - the founder of the Sisters of St. Francis of Perpetual Adoration - accepted an invitation to send Sisters to America. Religious persecution in Germany did not stop her from following the One who led her. Like Florence Nightingale, Mother Maria Theresia was determined to keep nursing and hospital ministry as a mission.

As we celebrate National Nurses Week and National Hospital Week, may their examples inspire us!